Safety Goggles

Dear Mel,

"I'm delinquent in following up on the visit Chris made to our resort last month and I wanted to be sure I wrote to you before I got too far behind. We own a new all suites boarding facility in Northern California and have been a customer of HT for about a year now. Our staff attended the ABKA Convention in Sacramento in October and we all felt it was time well spent. I was late arriving to the convention and only met up with my team in time for dinner that night. One of the topics of conversation was HT Products and the HT Representative on hand whose name was Chris. The buzz was about how much this guy knew about the products you carry and how I had to visit with him the next day.

As the booths did not open until the next afternoon, I was walking through the lobby in the morning outside the meeting rooms. I struck up a conversation with a guy who knew everyone and was seemingly the only rep around during off hours. It turned out his name was Chris and he was the guy I was supposed to meet from HT. Two hours later I was still absorbing information! Not only was he impressive with his product knowledge, but at every juncture he was saving me money and helping me improve the health and safety of my four legged guests.

We agreed at the show on the installation of a laundry detergent dispensing system and a number of other products that while we were already using them, we did not know about all the quantity savings, use and storage options, and the multi-touch dispensing stations. During our time together, Chris made a lot of promises, not the smallest of which was to personally come to our facility, conduct a complete review of our health and cleaning systems and, by the way, install our new laundry detergent/bleach dispensing system. Chris showed up on time, rolled up his sleeves and went to work. Within a couple of hours, he had automated our laundry system, looked in every corner of our facility, made countless recommendations, and upgraded our chemical dispensing stations.

His product knowledge is unsurpassed by anyone we have met in the industry to date. That's important for sure but what most impressed everyone was this guy's attitude. He's not only product smart but when it comes to dealing with customers as demanding as we are, he was an absolute champion. He's friendly, outgoing, a great listener, and very easy company.

Please extend our thanks to Chris for a job well done and we look forward to working with you as we grow our business."

Regards,

Ed Jenks, CEO
The Jenks Group, Inc.
AKA Truckee-Tahoe Kennels (Posted on 2/16/11)